Human Resources

Training & Development

Assertiveness Skills

Date: To be confirmed
       
Course Duration: 1 Day
Assertiveness is a valuable communication tool.  It is an important skill for successfully interacting with colleagues. 

Target Audience:
All staff who wish to improve or develop their existing assertiveness skills.

Aims of this course:
•  to understand the difference between assertive, aggressive and passive behaviour
•  to give participants an opportunity to maximise their positive impact on those around them
•  to understand when to apply certain behaviours in certain situations
•  to equip participants with tools to deal with different behaviours.

At the end of this workshop, participants will have learned:
•  the characteristics of assertive behaviour
•  how to act assertively
•  how to manage difficult situations and criticism
•  how to build their confidence in different situations.

Course Fee:  €65.00

If you would like to apply for this course, complete the course application form and fax to 5500