Human Resources

Training & Development

Excellence in Customer Care

Date: 14th February 2012
         
Course Duration: 1 Day (9.30 a.m. - 5.00 p.m.)

Target Audience: All staff

Aims of this course:
•  identify how to deliver a high quality customer service
•  highlight the key attitudes, behavioural responses and critical skills that underpin excellent customer service

At the end of this workshop, participants will:
•  recognise the difference between poor, acceptable and excellent service
•  know the effective behaviours needed for high quality service
•  know the skills (for example, communication skills, problem solving, building rapport, trust and empathy, diffusing
   hostile or difficult situations) that will help deliver a high quality customer service. .

Course Fee:  €65.00

If you would like to apply for this course, complete the course application form and fax to 5500