Accessibility

Information Systems & Services

Mobile Phones

ISS is responsible for administering the main DCU mobile phone account. They are the point-of-contact between the mobile phone supplier and DCU and provide support in setting up new accounts, transferring on and off the account, facilitating upgrades, etc. Outside of ISS service hours DCU staff may report a mobile phone lost or stolen to the current service provider..

Setting up a new Mobile phone account

  • Please click here to access a list of charges for handsets which are currently available on the account (you will need to login with your DCU staff login details to access this list). Alternatively log a call on the On-line servicedesk system and the file will be emailed to you.
  • Select the handset that you wish to order.
  • log a ticket at https://iss.servicedesk.dcu.ie, cc your department head, detailing the following:
    • User name
    • Department
    • Full Billing address (including department head if necessary)
    • Cost code for payments
    • Handset required
  • The phone will be ordered and delivered directly to the billing address supplied.

Payment Procedure

On a monthly basis, Vodafone send a spreadsheet to the DCU finance department which contains a total spend for each handset/account.

Finance pays the total to Vodafone from a central account.

Using the details on the spreadsheet, DCU finance use Agresso to deduct the relevant amount from each individual department to refund the central account.

The user/department head will also receive a paper copy of the invoice on a monthly basis. This is for information purposes only and no processing should be required if it is correct. It can be used to check that the correct amount was deducted on Agresso.

If there are any problems with it, contact the telephony group for assistance.

Accounts with basic phones can be set up for a period of 1 year. Accounts with smartphones are set up for a minimum of 18 months

Please see below for the current call charges.

Transferring on and off the account

It is possible to both transfer a private number on to the DCU account and to transfer a DCU number off the account.

To transfer a private number onto or off the DCU account from/to the same network, use the Transfer Form.

To transfer a private number onto or off the DCU account from/to a different network, use the CAF Form.

For assistance in completing these forms please log a ticket on the ISS online system.

Upgrade Procedure

  • Please click here to access a list of charges for handsets which are currently available on the account (you will need to login with your DCU staff login details to access this list). Alternatively log a call on the On-line servicedesk system and the file will be emailed to you.
  • Select the handset that you wish to order.
  • Send an email to https://iss.servicedesk.dcu.ie, cc your department head, detailing the following:
    • User name
    • Mobile number
    • Handset required 

The phone will be ordered and delivered directly to the billing address supplied.

Data Setup

For mobile setup configuration please go to http://www.dcu.ie/iss/telephones/mobile-devices.shtml
Transferring files and syncing phone data including photos is entirely a task undertaken by the user and is not the responsibility of ISS 

Data Rates:

The current tariff list is available at : http://www.dcu.ie/iss/telephones/telephone-call-charges.shtml.  1/2 GB download is usually enough for most users, however users should use the built in device monitor/app to ensure that they do not go over these rates. & Where applicable DCU and the current service provider recommend the use of local wi-fi connections to save on data usage.

Faults

Repairs; There is a repair service available on the account with the current services provider.  Mobile devices that are within the contract period, and within warranty if it has a manufacture defect, will be repaired free of charge.  However, a phone that is out of warranty or has any type of customer damage, eg. Cracked screen or water damage, is not covered under the DCU account.  It is the user’s responsibility to contact the repair provider directly.  
There is no DCU group insurance cover.

For further information on the repair process click here.

The repair process can take up to 10 days.

Call Charges

For land line and mobile call charges please click here.