ISS is responsible for administering the main DCU mobile phone account. They are the point-of-contact between the mobile phone supplier and DCU and provide support in setting up new accounts, transferring to/off the account, facilitating upgrades, etc.

Setting up a new Mobile phone account

• Please click here to access a list of charges for handsets which are currently available on the account (you will need to login with your DCU staff login details to access this list). Alternatively log a call on the On-line servicedesk system and the file will be emailed to you.
• Select the handset that you wish to order.
• Send an email to https://iss.servicedesk.dcu.ie, cc your department head, detailing the following:
  
  • User name
  • Department
  • Full Billing address (including department head if necessary)
  • Cost code for payments
  • Handset required
• The phone will be ordered and delivered directly to the billing address supplied.

Payment Procedure

On a monthly basis, Vodafone send a spreadsheet to the DCU finance department which contains a total spend for each handset/account.

Finance pays the total to Vodafone from a central account.

Using the details on the spreadsheet, DCU finance use Agresso to deduct the relevant amount from each individual department to refund the central account.

The user/department head will also receive a paper copy of the invoice on a monthly basis. This is for information purposes only and no processing should be required if it is correct. It can be used to check that the correct amount was deducted on Argesso.

If there are any problems with it, contact the telephony group for assistance.

Each account has to be initially setup for a period of 1 year.

Please contact ISS for the current rates.

Transferring to/off the account

It is possible to both transfer a private number on to the DCU account and to transfer a DCU number off the account.

To transfer a private number onto or off the DCU account from/to the same network, use the Transfer Form.

To transfer a private number onto or off the DCU account from/to a different network, use the CAF Form.

For assistance in completing these forms please contact the telephony group.

Upgrade Procedure

• Please click here to access a list of charges for handsets which are currently available on the account (you will need to login with your DCU staff login details to access this list). Alternatively log a call on the On-line servicedesk system and the file will be emailed to you.
• Select the handset that you wish to order.
• Send an email to https://iss.servicedesk.dcu.ie, cc your department head, detailing the following:
  
  • User name
  • Mobile number
  • Handset required
• The phone will be ordered and delivered directly to the billing address supplied.

The phone will be ordered and delivered directly to the billing address supplied.

Data Setup

Data Bundles

If you plan to use data on your DCU Mobile Phone you should verify that you have the appropriate data bundle associated with your account. Data Bundle requests should be via email with User Name, Department and Mobile Number. This should be cc'd to respective Department heads.

It is particularly important to have a data bundle set up in advance of travelling abroad as ad-hoc rate can be quite expensive.

Mobile Email, Browsing and Calendar

To enable data services on your mobile phone please contact the ISS Servicedesk. Inform them that you wish to enable data services on your device and they will instruct you in setting up each service. It is important to specify what phone type you have as there are different procedures for each type.

Faults

For physical faults on a mobile phone, it must be sent to an external company for repair.

Ensure all of your contacts are copied onto your sim, and any other important information is backed up.

Contact the ISS servicedesk and arrange to give them the phone.

They will contact the repair company and arrange for the phone to be collected by them.

In most cases they will be the point-of-contact between the company and DCU If there are charges incurred in carrying out the repair, the user will be contacted first and charges will be applied to the relevant phone number.

The repair process can take up to 10 days.