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Telephone Services 

 

DCU Glasnevin Campus

Welcome to the Telephony services section of ISS. ISS Telephony services are responsible for all telephone related issues throughout the campus.

If you need help with, or information on, any of the following, please click on the appropriate link on the right. If these pages do not answer your query, then please please contact us.

 Telephone Handsets 

Telephone Handsets

There are a number of different types of telephone handsets used throughout the campus.

Select the relevant links below for a list of the standard functions of each type of phone:

 Standard phone 
M2006 Meridian Standard Phone

M2006 Meridian Standard Phone

M2006 Meridian Telephone Handset Standard Functions
M2006
  • Access voicemail
  • Transfer calls
  • Forward calls
  • Conference Calls

Access voicemail:

The Red LED will be on when you have a new voicemail.  Press the voicemail button (should be labeled on column of buttons). If not labeled, dial 5990 for voicemail. See voicemail page for further information (link)

Transfer call to another phone number:

During a call if you wish to transfer the call to another number, press the transfer button (labeled on column of buttons), dial in the number to which you wish to transfer to and press the transfer button again

Forward calls to another phone

When you leave the office, press the forward button twice. Any calls will be forwarded to the preset number, this is usually 5990, which is the number for voicemail.
In order to forward calls to another number

  • Don't pickup the handset
  • Press the forward button - an arrow will flash beside the button
  • Dial the number you wish to forward your calls
  • Press the forward button

Conference Calls

This function allows you to call up to five numbers simultaneously allowing for conference calling at your desk.

  • Pick up handset and call the first number.
  • Press the Conf on the right-hand column of buttons on the phone set.
  • At the tone, dial the second number
  • When the second person is on the line press the conference button again.
  • You should now have all callers together.
  • Repeat this process for any additional callers up to a maximum of 5 callers.
  • To finish, just hang up.

Note: This model does not support hands free calling.

M3110 Meridian Standard Phone

M3110 Meridian Standard Phone

M3110 Meridian Standard Handset Standard Functions
M3110
  • Access voicemail
  • Transfer calls
  • Forward calls
  • Conference Calls
  • Listen to voicemails with the hands-free option

Access voicemail:

The Red LED will be on when you have a new voicemail.  Press the voicemail button (should be labeled on column of buttons). If not labeled, dial 5990 for voicemail. See voicemail page for further information (link)

Transfer call to another phone number:

During a call if you wish to transfer the call to another number, press the transfer button (labeled on column of buttons), dial in the number to which you wish to transfer to and press the transfer button again

Forward calls to another phone

When you leave the office, press the forward button twice. Any calls will be forwarded to the preset number; this is usually 5990, which is the number for voicemail.
In order to forward calls to another number

  • Don't pickup the handset
  • Press the forward button - an arrow will flash beside the button
  • Dial the number you wish to forward your calls
  • Press the forward button

Listen to voicemails with the hands-free option

Don't pick up the handset, just press the Speaker Key (Light green button at the bottom of the phone). Press the voicemail button and login as normal.

Conference Calls

This function allows you to call up to five numbers simultaneously allowing for conference calling at your desk.

  • Pick up handset and call the first number.
  • Press the Conf on the right-hand column of buttons on the phone set.
  • At the tone, dial the second number
  • When the second person is on the line press the conference button again.
  • You should now have all callers together.
  • Repeat this process for any additional callers up to a maximum of 5 callers.
  • To finish just hang up.

Note: This model does not support hands free calling.

 
 Display Phone 
M2616 Meridian Display Phone

M2616 Meridian Display Phone

M2616 Meridian Display Handset Standard Functions
M2616
  • Access voicemail
  • Transfer calls
  • Forward calls
  • Listen to voicemail with the hands-free option
  • Use the hands-free option during calls
  • Program phone numbers into the phone
  • The display shows the number of the incoming call
  • Conference Calls

Access to voicemail:

The Red LED will be on when you have a new voicemail.  Press the voicemail button (should be labeled on column of buttons). If not labeled, dial 5990 for voicemail. See voicemail page for further information (link)

Transfer call to another phone number:

During a call if you wish to transfer the call to another number, press the transfer button (labeled on column of buttons), dial in the number to which you wish to transfer to and press the transfer button again

Forward calls to another phone

When you leave the office, press the forward button twice. Any calls will be forwarded to the preset number, this is usually 5990, which is the number for voicemail.
In order to forward calls to another number

  • Don't pickup the handset
  • Press the forward button - an arrow will flash beside the button, the display will show the current number
  • Dial the number you wish to forward your calls to, if different
  • Press the forward button

Listen to voicemails with the hands-free option

Don't pick up the handset, just press the Speaker Key (Light green button at the bottom of the phone). Press the voicemail button and login as normal.

Use the hands-free option during calls

Don't pick up the handset, just press the Speaker Key (Light green button at the bottom of the phone). When call is completed, press the Rls key (red release key above the digit 3)

Program phone numbers into the phone:

Usually some of the function keys on the right of the phone are not used. These keys can be programmed as Autodial. In order to set these keys:

  • Don't pickup the handset
  • Press the function key that you want to store the number on.
  • Dial the number you wish to store, exactly as if you were dialing it.
  • Press the function key again. If another number is already stored on this key, it will be over-written by the new number.

Conference Calls

This function allows you to call up to five numbers simultaneously allowing for conference calling at your desk.

  • Pick up handset and call the first number.
  • Press the Conf on the right-most column of buttons on the phone set.
  • At the tone, dial the second number
  • When the second person is on the line press the conference button again.
  • You should now have all callers together.
  • Repeat this process for any additional callers up to a maximum of 5 callers.
  • To finish just hang up.
M3820 Meridian Display Phone

M3820 Meridian Display Phone

M3820 Meridian Display Handset Standard Functions
M2616
  • Access voicemail
  • Transfer calls
  • Forward calls
  • Listen to voicemail with the hands-free option
  • Use the hands-free option during calls
  • Program phone numbers into the phone
  • The display shows the number of the incoming call
  • Conference Calls

Access to voicemail:

The Red LED will be on when you have a new voicemail.  Press the voicemail button (should be labeled on column of buttons). If not labeled, dial 5990 for voicemail. See voicemail page for further information (link)

Transfer call to another phone number:

During a call if you wish to transfer the call to another number, press the transfer button (labeled on column of buttons), dial in the number to which you wish to transfer to and press the transfer button again

Forward calls to another phone

When you leave the office, press the forward button twice. Any calls will be forwarded to the preset number, this is usually 5990, which is the number for voicemail.
In order to forward calls to another number

  • Don't pickup the handset
  • Press the forward button - an arrow will flash beside the button, the display will show the current number
  • Dial the number you wish to forward your calls to, if different
  • Press the forward button

Listen to voicemails with the hands-free option

Don't pick up the handset, just press the Speaker Key (Light green button at the bottom of the phone). Press the voicemail button and login as normal.

Use the hands-free option during calls

Don't pick up the handset, just press the Speaker Key (Light green button at the bottom of the phone). When call is completed, press the Rls key (red release key above the digit 3)

Program phone numbers into the phone:

Usually some of the function keys on the right of the phone are not used. These keys can be programmed as Autodial. In order to set these keys:

  • Don't pickup the handset
  • Press the function key that you want to store the number on.
  • Dial the number you wish to store, exactly as if you were dialing it.
  • Press the function key again. If another number is already stored on this key, it will be over-written by the new number.

Conference Calls

This function allows you to call up to five numbers simultaneously allowing for conference calling at your desk.

  • Pick up handset and call the first number.
  • Press the Conf button on the right-most column of buttons on the phone set.
  • At the tone, dial the second number
  • When the second person is on the line press the conference button again.
  • You should now have all callers together.
  • Repeat this process for any additional callers up to a maximum of 5 callers.
  • To finish just hang up.
M3902 Meridian Display Phone

M3902 Meridian Display Phone

M3820 Meridian Display Handset Standard Functions
M3902
  • Access voicemail
  • Transfer calls
  • Forward calls
  • Use the phone in hands-free mode
  • The display shows the number of the incoming call
  • Conference Calls

Access voicemail:

Press the voicemail button (button with the envelope symbol 2nd down on the column buttons at the right of the phone). 

Transfer call to another phone number:

During a call if you wish to transfer the call to another number;

  • Press the Transfer button (3rd down on the column of  buttons at the right of the phone)
  • Dial in the number to which you wish to transfer the call
  • Press the Transfer button again

Use the phone in hands-free mode

Making a call;

  • Press the Speaker Key (Light green button at the left of the handset).
  • Dial the number and proceed with the call as normal.
  • When the call is completed press the Release button (red button at lower right corner of the phone)

Receiving a call;

  • When receiving a call, if this button is pressed when the phone rings, it will operate in hands-free mode.
  • When the call is completed press the Release button (red button at lower right corner of the phone)

Listening to voicemail;

  • Press the Speaker Key (Light green button at the left of the handset).
  • Press the voicemail button (with the envelope symbol 2nd down on the column buttons at the right of the phone)

Forward calls to another phone

If you wish to forward your calls to another extension;

  • Don't pickup the handset
  • Press the Forward button - (3rd/right of 3 buttons underneath the screen)
  • Dial the number you wish to forward your calls to
  • Press the Forward button again

When you wish to clear the Forward function;

  • Press the Forward button once

Conference Calls

This function allows you to call up to five numbers simultaneously allowing for conference calling at your desk.

  • Pick up handset and call the first number.
  • Press the Conf button (Centre button beneath the screen).
  • At the tone, dial the second number
  • When the second person is on the line press the conference button again.
  • You should now have all callers together.
  • Repeat this process for any additional callers up to a maximum of 5 callers.
  • To finish just hang up.
M3904 Meridian Display Phone

M3904 Meridian Display Phone

M3820 Meridian Display Handset Standard Functions
M3904
  • Access voicemail
  • Transfer calls
  • Forward calls
  • Use the phone in hands-free mode
  • The display shows the number of the incoming call
  • Conference Calls

Access your voicemail:

Press the voicemail button (3rd from right along the bottom of phone (envelope). 

Transfer call to another phone number:

During a call if you wish to transfer the call to another number;

  • Press the Transfer button (3rd from the right beneath the lcd display).
  • Dial in the number to which you wish to transfer the call
  • Press the Transfer button again

Use the phone in hands-free mode

Making a call;

  • Press the Speaker Key (Light green button at the left of the handset).
  • Dial the number and proceed with the call as normal.
  • When the call is completed press the Release button (red button at the top right of screen).

Receiving a call;

  • When receiving a call, if this button is pressed when the phone rings, it will operate in hands-free mode.
  • When the call is completed press the Release button (red button at the top right of screen).

Listening to voicemail;

  • Press the Speaker Key (Light green button at the left of the handset).
  • Press the voicemail button (3rd from right along the bottom of phone (envelope).

Forward calls to another phone

If you wish to forward your calls to another extension;

  • Don't pickup the handset
  • Press the Forward button - (left-most key underneath the screen).
  • Dial the number you wish to forward your calls to
  • Press the Done button again (right-most key under screen).

When you wish to clear the Forward function;

  • Press the CheckFw button once and then CanclFw (both left-most key underneath screen)

Conference Calls

This function allows you to call up to five numbers simultaneously allowing for conference calling at your desk.

  • Pick up handset and call the first number.
  • Press the Conf button (left-most key beneath the screen when on a call).
  • At the tone, dial the second number
  • When the second person is on the line press the conference button again.
  • You should now have all callers together.
  • Repeat this process for any additional callers up to a maximum of 5 callers.
  • To finish just hang up.
 
IP Phone
I2002 IP Phone

I2002 IP Phone

Avaya 1608 IP telephone handset Standard Functions
i2002
  • Access voicemail
  • Transfer calls to another phone number
  • Use the phone in hands-free mode
  • The display shows the number of the incoming call
  • Forward calls to another phone when your not in your office

Access your voicemail:

  • Press the voicemail button (Press the voicemail button (arrow in-box at the centre of the handset key panel)). 

Transfer call to another phone number:

During a call if you wish to transfer the call to another number;

  • Press the Transfer button (right-most key underneath the screen).
  • Dial in the number to which you wish to transfer the call
  • Press the Transfer button again

Use the phone in hands-free mode

Making a call;

  • Press the Speaker Key (Light green button at the left of the handset).
  • Dial the number and proceed with the call as normal.
  • When the call is completed press the Release button (red button at lower right corner of the phone)

Receiving a call;

  • When receiving a call, if this button is pressed when the phone rings, it will operate in hands-free mode.
  • When the call is completed press the Release button (red button at lower right corner of the phone)

Listening to voicemail;

  • Press the Speaker Key (Light green button at the left of the handset).
  • Press the voicemail button (arrow in-box at the centre of the handset key panel)

Forward calls to another phone

If you wish to forward your calls to another extension;

  • Don't pickup the handset
  • Press the Forward button - (3rd/right of 4 buttons underneath the screen)
  • Dial the number you wish to forward your calls to
  • Press the Forward button again

When you wish to clear the Forward function;

  • Press the Forward button once

Conference Calls

This function allows you to call up to five numbers simultaneously allowing for conference calling at your desk.

  • Pick up handset and call the first number.
  • Press the Conf button (second key from left beneath the screen).
  • At the tone, dial the second number
  • When the second person is on the line press the conference button again.
  • You should now have all callers together.
  • Repeat this process for any additional callers up to a maximum of 5 callers.
  • To finish just hang up.
I2004 IP phone

I2004 IP phone

I2004 IP phone Standard Functions
i2004
  • Access voicemail
  • Transfer calls to another phone number
  • Use the phone in hands-free mode
  • The display shows the number of the incoming call
  • Forward calls to another phone when your not in your office

Access your voicemail:

Press the voicemail button (button with the envelope symbol 2nd down on the column buttons at the right of the phone). 

Transfer call to another phone number:

During a call if you wish to transfer the call to another number;

  • Press the Transfer button (left-most key underneath the screen).
  • Dial in the number to which you wish to transfer the call
  • Press the Transfer button again

Use the phone in hands-free mode

Making a call;

  • Press the Speaker Key (Light green button at the left of the handset).
  • Dial the number and proceed with the call as normal.
  • When the call is completed press the Release button (red button at the top right of screen).

Receiving a call;

  • When receiving a call, if this button is pressed when the phone rings, it will operate in hands-free mode.
  • When the call is completed press the Release button (red button at the top right of screen).

Listening to voicemail;

  • Press the Speaker Key (Light green button at the left of the handset).
  • Press the voicemail button (3rd from right along the bottom of phone (arrow in-box))

Forward calls to another phone

If you wish to forward your calls to another extension;

  • Don't pickup the handset
  • Press the Forward button - (third from left underneath the screen)
  • Dial the number you wish to forward your calls to
  • Press the Forward button again

When you wish to clear the Forward function;

  • Press the Forward button once

Conference Calls

This function allows you to call up to five numbers simultaneously allowing for conference calling at your desk.

  • Pick up handset and call the first number.
  • Press the Conf button (second key from left beneath the screen).
  • At the tone, dial the second number
  • When the second person is on the line press the conference button again.
  • You should now have all callers together.
  • Repeat this process for any additional callers up to a maximum of 5 callers.
  • To finish just hang up.
Avaya 1608 IP Phone

Avaya 1608 IP Phone

Avaya 1608 IP telephone handset Standard Functions
Avaya 1608 IP telephone handset
  • Access voicemail
  • Transfer calls
  • Forward calls
  • Conference Calls
Avaya 1608 IP Telephone User Guide

User Guide - Click on image to enlarge

Click on image to enlarge - Avaya 1608 IP Phone

Avaya 1608 IP Telephone Voicemail

Avaya IP phone voicemail

You should be provided with a temporary password for your voicemail when your phone is initially set up. If not, or you no longer have it, please log a ticket with ISS at iss.servicedesk.dcu.ie to request it.

To change your temporary voicemail password.

  1. Press the Voicemail/message button
  2. Login using the temporary password, (enter the temporary password, press “Done”)
  3. Scroll down to ‘Passcode’ using the Navigation arrows – Press ‘Select’ button
  4. Enter the temporary password again, press Done
  5. You should now see the following messages on the phone screen:
       
    • Set Passcode
    • New Passcode
    • Cancel
  6. Key in the new password. It must be at least 6 digits long.
  7. Press Save
  8. Screen should briefly display the message “Changed”
  9. Press Exit to return to main screen.
Record A Greeting

Record A Greeting

  1. Pick up handset or press the Speaker button
  2. Press ‘Voicemail/Message’ button
  3. Enter your password
  4. Press Done
  5. Scroll down to ‘Greeting’ using the Navigation arrows – Press ‘Select’ button
  6. Press ‘Listen’ button to listen to existing or default recording
  7. Press ‘Record’ button to record new greeting, press ‘Stop’ to complete the recording
  8. You will need to submit the new recording to make it active,
  9. Press ‘More’ to see additional options.
  10. Press ‘Submit’ to make the new greeting active.
  11. Hang up or press the ‘Phone/Exit’ button to exit when complete.
Listen to a message

Listen to a message

  1. Pick up handset or press the Speaker button
  2. Press ‘Voicemail/Message’ button
  3. Enter your password
  4. Press Done
  5. Press ‘Select’ to listen to messages.
Access the voicemail from an external number

Access the voicemail from an external number

  • Dial (01)-7008040
  • You will be prompted for your extension number and password.

 
 
 Mobile Devices 

Mobile Devices

ISS is responsible for administering the main DCU mobile phone account. They are the point-of-contact between the mobile phone supplier and DCU and provide support in setting up new accounts, transferring on and off the account, facilitating upgrades, etc. Outside of ISS service hours DCU staff may report a mobile phone lost or stolen to the current service provider..

 Setting up a new Mobile Device Account 

Setting up a new Mobile phone account

  1. Please click here to access a list of charges for handsets which are currently available on the account (you will need to login with your DCU staff login details to access this list). Alternatively log a call on the On-line servicedesk system and the file will be emailed to you.
  2. Select the handset that you wish to order.
  3. log a ticket at https://iss.servicedesk.dcu.ie, cc your department head, detailing the following:
       
    • User name
    • Department
    • Full Billing address (including department head if necessary)
    • Cost code for payments
    • Handset required
  4. The phone will be ordered and delivered directly to the billing address supplied.
 DCU Apps - Email Configuration 

DCU Apps - Email Configuration

ISS recommend that you use the official Gmail app for your DCU Apps email account.

Gmail is built on the idea that email can be more intuitive, efficient, and useful. Receive your email instantly via push notifications, read and respond to your conversations online & offline, and search and find any email.

See below for instructions on setting up your DCU Apps email on your mobile phone or tablet. The device types below are supported for DCU Apps email, calendar and WiFi.

To configure your device to the Eduroam network please click here

 Config DCU Apps on iPhone 

DCU Apps Email on iPhone

You can download the official Gmail app for iPhone or iPad by clicking on the button below.

Click on this button to visit the App store to download Gmail for your iPhone or iPad

Once you have installed the Gmail app on your iPhone or iPad:

  • Open the official Gmail App
  • Enter your DCU email address and password
  • Login

Follow the same steps to install any of the other apps from the Google Apps offering.

 Config DCU Apps on Android 

DCU Apps Email on Android

The first step to take with a new Android device is to install the Google Apps Device Policy to encrypt your device.

To download and install the Google Apps Device Policy please click on the button below.

Click on this button to visit the Google Play store to download Google Apps Device Policy for you Android device

Once you have downloaded and installed the GoogleApps Device Policy follow the on screen instructions.

When prompted for a username/eMail address and password, use your DCU username/eMail address and password. (eMail address & password are not the same)

You will be prompted to enter a 4 digit code, choose a code that you will remember as you will be asked for this code every time you power up your device.

When encryption has finished, restart your device. Go to Settings and then Sync Settings. Tic all apps you wish to sync and then Next to complete the process.

 
 Upgrade procedure 

Upgrade procedure

  1. Please click here to access a list of charges for handsets which are currently available on the account (you will need to login with your DCU staff login details to access this list). Alternatively log a call on the On-line servicedesk system and the file will be emailed to you.
  2. Select the handset that you wish to order.
  3. Send an email to https://iss.servicedesk.dcu.ie, cc your department head, detailing the following:
       
    • User name
    • Mobile number
    • Handset required 
  4. The phone will be ordered and delivered directly to the billing address supplied.
 Payment procedure 

Payment procedure

On a monthly basis, Vodafone send a spreadsheet to the DCU finance department which contains a total spend for each handset/account.

Finance pays the total to Vodafone from a central account.

Using the details on the spreadsheet, DCU finance use Agresso to deduct the relevant amount from each individual department to refund the central account.

The user/department head will also receive a paper copy of the invoice on a monthly basis. This is for information purposes only and no processing should be required if it is correct. It can be used to check that the correct amount was deducted on Agresso.

If there are any problems with it, contact the telephony group for assistance.

Accounts with basic phones can be set up for a period of 1 year. Accounts with smartphones are set up for a minimum of 18 months

Please see below for the current call charges.

 Transferring on and off the account 

Transferring on and off the account

  • It is possible to both transfer a private number on to the DCU account and to transfer a DCU number off the account.
  • To transfer a private number onto or off the DCU account from/to the same network, use the Transfer Form.
  • To transfer a private number onto or off the DCU account from/to a different network, use the CAF Form.
  • For assistance in completing these forms please log a ticket on the ISS online system.
 Mobile Device Security 

How to protect your Smart Phone against Unauthorised Access

  1. When using GPRS or internet from your mobile, do not browse un-trusted sites or download applications or contents unless you are sure about its trustworthiness.
  2. Always use those applications that are certified and secure, checking downloaded apps for security certificates.
  3. Bluetooth Applications should always be in “Switch OFF” mode, when not in use, or try and be on “Invisible Mode” if required on a regular basis.
  4. Do not ever accept any file from unknown sources via Bluetooth.
  5. Do not entertain any message, with Links to a website. Never click on them, just simply delete them.
  6. Take heed of these simple tips and tricks and protect your mobile from getting hacked.

Setting Passcode on your iPhone

As with all mobile devices the minimum protection that ISS recommend would be the setting of your four digit PIN or Passcode. This protects your phone from unauthorised usage and most importantly prevents unauthorised access to your private information. In the case of the iPhone, a security Passcode is not set by default. To enable this feature please follow these simple steps.

  1. Click the Home button to bring up the main menu
  2. Click on Settings
  3. In the Settings screen click on General
  4. In the General screen click on Passcode Lock
  5. This will open the Set Passcode screen. Enter a memorable 4-figure code and re-enter it when prompted
  6. You will now be at the Passcode Lock screen. You can change when you are prompted to enter the Passcode. The default setting - Immediately - means you will be asked to enter it as soon as your start using the iPhone. But you can change the setting so that the prompt appears after a certain period of use
  7. Press the Home button to return to the main menu.

Setting the Passcode on your Android mobile phone

  1. Tap the Apps icon bring you to all of your applications.
  2. Tap settings.
  3. Tap Location and Security.
  4. Here you can choose to “Set up a screen lock”.
  5. You have a choice of pattern, PIN or password.
  6. When you set this up you will return to the previous menu.
  7. Here you can also “Set up a SIM card lock”
  8. Tap back out of security settings and lock the phone.
  9. Enter your pattern to unlock the phone.
  10. After a reboot enter your SIM pin when prompted.
 Rates 

Call rates:

For land line and mobile call charges please click here.

Data rates:

The current tariff list is available at : http://www.dcu.ie/iss/telephones/telephone-call-charges.shtml.  1/2 GB download is usually enough for most users, however users should use the built in device monitor/app to ensure that they do not go over these rates. & Where applicable DCU and the current service provider recommend the use of local wi-fi connections to save on data usage.

 Faults 

Faults

Repairs: There is a repair service available on the account with the current services provider.  Mobile devices that are within the contract period, and within warranty if it has a manufacture defect, will be repaired free of charge.  However, a phone that is out of warranty or has any type of customer damage, eg. Cracked screen or water damage, is not covered under the DCU account.  It is the user’s responsibility to contact the repair provider directly.  
There is no DCU group insurance cover.

For further information on the repair process click here.

The repair process can take up to 10 days.

 
 Call Charging 

Call Charging

 Landlines 

Ring Master

The telephony services section of ISS is responsible for administering the call charging system for all calls from the University. The system currently in use for this is called Ringmaster.

Ringmaster Image

The Ringmaster system monitors the duration and destination of all outgoing calls. The charging table then calculates the charge for each individual call. This is a basic charge and does not include the VAT and fixed charge. These are added during processing at a later stage by the finance department.

Reports are automatically generated on a monthly basis and sent to the head of each school/unit. This provides a list of the extensions within each school/unit and the basic call charge for each extension. At the same time a summary is sent to the finance department, they add the Vat and the fixed charge, and use the Agresso system to make inter-departmental transfers for the relevant amount.

If required, it is possible to provide more detailed reports. This can include reports within a set period, detailed reports for a particular extension, lists of extensions included within a particular department, etc.

For more information on any of this, to request a report or to update any of the information on the department lists, please contact us.

 Mobile Phones 

Mobile Phone Rates

You can find our mobile phone charges details below

Mobile Account Rates

 
 Conference Calls 

Conference Calls

There are a number of methods of hosting conference calls using the DCU telephone infrastructure. For more information on any of the above, please contact us.

Conferencing in a number of users

All desk phones are set up to allow a user to conference in other phones.

If the phone is not a speaker phone, the procedure is as follows:

  1. Pick up handset
  2. Dial first number as normal
  3. When connected, press the 'Conf' button
  4. When you hear dial tone, dial next number
  5. When next line connected, press 'Conf' button again so that all participants can here each other
  6. This can be repeated with up to 5 other numbers.

Speaker phone option

This is the same procedure as above, but where the user has a speaker phone, this can be done in speaker mode so that other people in an office can also be involved in the call.

Use of a conference phone

For situations where a group needs to be involved in a conference call, the use of a desk phone would not be suitable.

For this situation, there is a conference phone available to book from ISS.

This can be used in a limited number of meeting rooms on campus.

To use this phone, first contact Room Bookings in the Registry (x5564) to book a room, and indicate that you wish to make a telephone conference call so that you can get a suitable room.

When the room is booked, log a ticket to iss.servicedesk.dcu.ie to book the conference phone. Include the following information in the ticket

    • Room number
    • Date
    • Duration of call
    • Extension number

If necessary, and if the room is available, a short demonstration on the use of the phone can be arranged. This would have to take place immediately preceding the meeting in the booked room.

The phone can be collected from ISS service desk and and must be returned after.

Use of an external bridge

For situations where you wish to host a conference call, where multiple other users will need to dial in, it will be necessary to set up a conference bridge at least 24 hours in advance.

DCU does not have the facility to host this, please see below for links to some companies who provide this service.

In this situation it may be possible to participate using the Speaker-mode on your own phone, or it may be necessary to use the conference phone. In either case, please see previous section for more detail.

http://www.arkadin.ie/S-pn-Telephone_Conference.html

http://www.247meeting.com/

http://www.eircom.ie/cgi-bin/bvsm/bveircom/mainPage.jsp Instant Meeting

 Analogue Lines–Fax Lines-Credit Card Machines 

Analogue Lines–Fax Lines-Credit Card Machines

ISS can supply analogue lines for use with Fax Machines and Credit Card Machines. Analogue lines are only for use with such devices and cannot be used with the standard digital phones supplied here on campus. They can be ordered in the usual way from ISS as required, see here.

If you require an analogue line for a fax or credit machine please contact ISS  (x5007) for further details.

Note: ISS  do not supply or maintain fax machines or credit card machines.

 Office Moves 

Office Moves

If you are planning to move office, please log this on the ISS system at iss.servicedesk.dcu.ie at least 1 week before the move is due to take place. This will enable us to schedule time to arrange for your telephone and network connections to be in place.

Note: Even though it is possible to transfer your Extension number to a new office, the telephone handset itself should not be removed from either office.

If the new office does not already have telephone equipment in place, both the phone line or the handset, please use the Telephone Order Form to order the relevant equipment in advance.

For larger scale moves, e.g. a number of staff in an office are moving to a new or refurbished office, please log this on the ISS system at iss.servicedesk.dcu.ie a number of weeks before the move is due to take place. For new or refurbished offices, you are likely to need to order additional Telephone or Network equipment for the new location, this will allow time for that to be done and for the equipment to be configured.

Please ensure that you have contacted Estates to arrange for your office equipment and furniture to be moved.

 Ordering Telephone Equipment 

Ordering Telephone Equipment

New Telephone lines or handsets may be ordered using this form

 Voicemail 

DCU Voicemail System

To help you use your voicemail effectively we have compiled a set of instructions containing the following information:

 Getting a new Nortel/Meridian voicemail 

Getting a new Nortel/Meridian voicemail.

  1. Please email the ISS help desk at https://iss.servicedesk.dcu.ie or call 5007, to request a password
  2. Dial 5990 or press the Voice Mail key
  3. Enter your mailbox number (extension number)
  4. Press #
  5. Enter your new password
  6. Press #
  7. You will now get a message welcoming you to your mail box and telling you that you must now change your password, you will be told to "enter a new password"
  8. Enter your new password (please note security information below)
  9. Press #
  10. Re-enter your new password
  11. Press #

For security reasons:

  1. You can change your password as often as required. (However the new password may not be one that you have previously used)
  2. To help keep your mailbox secure you should choose a password that is not easily discovered
  3. You may not use your extension number or obvious sequences such as 11111 and 12345 in the number you choose
  4. The number must be at least five digits
 Logging into your Voicemail 

Logging into your Voicemail

Your Voicemail can be accessed from any touch-tone phone anytime anywhere.

To log in to any DCU Nortel or Meridian Phones to check your voicemail:

  1. Dial 5990 or press the Voice Mail key
  2. Enter your mailbox number (extension number)
  3. Press #
  4. Enter your password, then press #

To log in to any DCU Nortel or Meridian Phones from outside DCU to check your voicemail:

  1. Dial (01) 7005990
  2. Enter your mailbox number
  3. Press #
  4. Enter your password, then press #

To log in to any DCU Avaya Phones to check your voicemail:

  1. Dial 8040 or press the Voice Mail key
  2. Enter your password, then press DONE

To log in to any DCU Avaya Phones from outside DCU to check your voicemail:

  1. Dial (01) 7008040
  2. Enter your mailbox number
  3. Press #
  4. Enter your password, then press #
 Changing your password 

Changing your password

For security reasons:

  1. You must change your password from the one you were first assigned.
  2. You can change your password as often as required. (However the new password may not be one that you have previously used)
  3. To help keep your mailbox secure you should choose a password that is not easily discovered.
  4. You may not use your extension number or obvious sequences such as 11111 and 12345 in the number you choose.
  5. The number must be at least five digits

To change your password

  1. Log into your mailbox
  2. Press 8 4
  3. Enter your old password
  4. Press #
  5. Enter your new password (this must be at least five digits)
  6. Press #
  7. Enter your new password again
  8. Press #
 Greetings 

Recording Greetings

Callers to your Mailbox will hear one of two greetings:

  1. External greeting, for callers from outside DCU
  2. Internal greeting, for callers from extensions in DCU

If you only record an external greeting, it covers both the internal and the external greeting. You may amend them as often as you like.

To record your internal and external greetings:

  1. Log into your voice mailbox
  2. Press 8 2
  3. Press 1 for external greeting or 2 for internal greeting
  4. Press 2, if you want to hear the current greeting
  5. Press 5 to record. Wait for the tone before you start to speak
  6. Press # to end the recording

When you have finished recording, you can play the greeting, re-record it, delete it, or exit.

  1. To play the greeting you recorded, press 2
  2. To re-record the greeting, press 5 while at the beginning of the greeting. Record the new greeting and press # to end the recording
  3. To delete one of your greetings, press 7 6 at the greeting [you cannot delete the standard system greeting.]
  4. To exit, press 4

To record a temporary greeting:

  1. Log into your voice mailbox
  2. Press 8 2 3
  3. Press 5 to record. Wait for the tone before you start to speak
  4. Press # to end the recording
  5. Press 9 to record the expiry date

Setting call divert within greeting

It is possible to setup an extension that callers can be diverted to, if they press '0' during a greeting.

Log into your Voice Mailbox

Press 8 0 1.

Enter the number that callers may be diverted to.

Please note, this number should be the school secretary or a designated colleague, not main reception.

 Forward Messages 

Forwarding Messages

You can forward a message to another mailbox

To forward a message:

  1. After hearing the message, press 73 to forward
  2. Enter the extension number to which you want to forward the message
  3. Press #
 Retrieving your messages 

Retrieving your messages

If there are messages in your mailbox, the red light above the keypad on your phone will light up and an arrow will flash beside your voicemail key.

To listen to your messages

Log into your Voice Mailbox

  1. Play a message, dial 2
  2. Delete a message, dial 76
  3. Skip to next message (not delete), dial 6
  4. Skip to previous message (not delete), dial 4
  5. To rewind the message (approx 3 seconds), dial 1
  6. To Fast forward message (approx 6 seconds), dial 3
  7. To find a message, dial 86 then message number followed by #

Express messaging

Express messaging is a fast method of leaving a message in another Voice Messaging mailbox without logging in to your own mailbox to compose and send the message.

To send an express message:

  1. Dial 6900
  2. Enter the extension number of the person for whom you are leaving the message
  3. Press #
  4. Wait for the tone, then record
  5. Hang up
 
 
 
 

DCU St Patricks Campus

Welcome to the Telephony services section of ISS. ISS Telephony services are responsible for all telephone related issues throughout the campus.

If you need help with, or information on, any of the following, please click on the appropriate link on the right. If these pages do not answer your query, then please please contact us.

 St Patricks Campus - Panasonic Phones 

Blueface Handsets

 Voicemails 

Voicemails

  • To set-up your voicemail, please dial 171.
  • Here you will be prompted with a menu of options for recording and retrieving your voicemail.
  • Upon your first time to dial 171 you should record a personal greeting.
  • Any voicemails that are left for you will be sent to you by email in the form of an audio clip.
  • You'll also have the option to listen to this voicemail by dialling 171.
You can access your voicemail externally from another phone by:
 
  • ­ Dialling 01-5242020
  • ­ Press 9 and enter your mailbox number
  • ­ Enter your password pin when prompted
Please Note: Your mail box number is in following format: 9 +”your phone extension”
 
 Forward/Do Not Disturb 

Forward/Do Not Disturb

Forward / Do Not Disturb allows you to control call routing from your phone. If you'll be away from your desk for a period of time e.g. lunch, annual leave etc. you may wish to forward all calls to voicemail or to a colleague's phone.

To activate this:

  • Click 'forward I do not disturb'
  • Select 'ENTER'
  • Select 'Do Not Disturb'
  • Press 'Up' [• ]
  • Select 'ENTER'

Once you've activated this feature, you will see a FWD/ONO appear in the top of the phone's LCD display.

To deactivate this:

  • Click 'forward I do not disturb'
  • Select 'ENTER'
  • Select 'Do Not Disturb'
  • Press 'Up' [, ]
  • Select 'ENTER'
 
 Conference  

Conference

Each phone is equipped with the ability to initiate a 3-way conference call

To set up a 3-way conversation:

  • Initiate a call as normal
  • During the conversation press 'Conference'
  • This places the person you had been speaking with on hold where they will hear music
  • Now you should dial the extension or number of the person you want to conference in followed by#
  • This will then connect you directly to that person. Once ready to join all parties to the call simply press 'Conference' again.
  • Now all parties will be on a call at one time.
 Redial 

Redial

To redial the last dialed number, simply click redial and lift the handset

 Transferring a Call 

Transferring a Call

You can transfer a call to another destination (extension or outside party)

  • Press 'TRANSFER' during a conversation
  • caller will hear music while waiting to be connected
  • Call number or extension of the party you want to transfer the call to followed by #
  • Press 'ENTER' or OK
  • Wait until the other party answers to announce the transfer {This step can be omitted)
  • Press 'TRANSFER' or - OK
 Holding a Call  

Holding a Call

You can put a call on hold by holding the call at your extension.

  • Press 'Hold' during a conversation
  • The caller will hear music

To retrieve a call on hold at your extension

To retrieve a call simply press 'Hold' again.

Note

If a call is not retrieved within a specified time, you will hear an alarm as a reminder

 Mute / Auto Answer 

Mute / Auto Answer

Mute

  • When on a call you can press mute so that the person you're speaking with cannot hear you.
  • To help notify you that the call is on mute, a red light will flash on the button beside the mute button - SP-Phone / Headset.
  • To take the call off mute, simply press 'mute' again.

Auto Answer

  • This allows you to program your phone to automatically answer calls on speaker phone after two rings.
  • To turn on select auto answer when your phone is idle and not on a call.
  • To turn off select auto answer when your phone is idle and not on a call.
 SP-Phone / Headset 

SP-Phone / Headset

This button is used to activate the speaker phone on the handset. You can select this button to answer a call on speaker phone or to switch the call to speaker phone mid-call when you're using the handset.

 Settings 

Settings

The settings menu allows you to alter the ringer volume, contrast on the screen and a number of other basic change.

 Call Log  

Call Log

The call log menu allows you to view recent missed, incoming and outgoing calls. A full call history report is available to the Blueface admin account user.

 Phone Book 

Phone Book

The phone book allows you to add contacts for quick dialings.

 
 Mobile Devices 

Mobile Devices

ISS is responsible for administering the main DCU mobile phone account. They are the point-of-contact between the mobile phone supplier and DCU and provide support in setting up new accounts, transferring on and off the account, facilitating upgrades, etc. Outside of ISS service hours DCU staff may report a mobile phone lost or stolen to the current service provider..

 Setting up a new Mobile Device Account 

Setting up a new Mobile phone account

  1. Please click here to access a list of charges for handsets which are currently available on the account (you will need to login with your DCU staff login details to access this list). Alternatively log a call on the On-line servicedesk system and the file will be emailed to you.
  2. Select the handset that you wish to order.
  3. log a ticket at https://iss.servicedesk.dcu.ie, cc your department head, detailing the following:
       
    • User name
    • Department
    • Full Billing address (including department head if necessary)
    • Cost code for payments
    • Handset required
  4. The phone will be ordered and delivered directly to the billing address supplied.
 DCU Apps - Email Configuration 

DCU Apps - Email Configuration

ISS recommend that you use the official Gmail app for your DCU Apps email account.

Gmail is built on the idea that email can be more intuitive, efficient, and useful. Receive your email instantly via push notifications, read and respond to your conversations online & offline, and search and find any email.

See below for instructions on setting up your DCU Apps email on your mobile phone or tablet. The device types below are supported for DCU Apps email, calendar and WiFi.

To configure your device to the Eduroam network please click here

 Config DCU Apps on iPhone 

DCU Apps Email on iPhone

You can download the official Gmail app for iPhone or iPad by clicking on the button below.

Click on this button to visit the App store to download Gmail for your iPhone or iPad

Once you have installed the Gmail app on your iPhone or iPad:

  • Open the official Gmail App
  • Enter your DCU email address and password
  • Login

Follow the same steps to install any of the other apps from the Google Apps offering.

 Config DCU Apps on Android 

DCU Apps Email on Android

The first step to take with a new Android device is to install the Google Apps Device Policy to encrypt your device.

To download and install the Google Apps Device Policy please click on the button below.

Click on this button to visit the Google Play store to download Google Apps Device Policy for you Android device

Once you have downloaded and installed the GoogleApps Device Policy follow the on screen instructions.

When prompted for a username/eMail address and password, use your DCU username/eMail address and password. (eMail address & password are not the same)

You will be prompted to enter a 4 digit code, choose a code that you will remember as you will be asked for this code every time you power up your device.

When encryption has finished, restart your device. Go to Settings and then Sync Settings. Tic all apps you wish to sync and then Next to complete the process.

 
 Upgrade procedure 

Upgrade procedure

  1. Please click here to access a list of charges for handsets which are currently available on the account (you will need to login with your DCU staff login details to access this list). Alternatively log a call on the On-line servicedesk system and the file will be emailed to you.
  2. Select the handset that you wish to order.
  3. Send an email to https://iss.servicedesk.dcu.ie, cc your department head, detailing the following:
       
    • User name
    • Mobile number
    • Handset required 
  4. The phone will be ordered and delivered directly to the billing address supplied.
 Payment procedure 

Payment procedure

On a monthly basis, Vodafone send a spreadsheet to the DCU finance department which contains a total spend for each handset/account.

Finance pays the total to Vodafone from a central account.

Using the details on the spreadsheet, DCU finance use Agresso to deduct the relevant amount from each individual department to refund the central account.

The user/department head will also receive a paper copy of the invoice on a monthly basis. This is for information purposes only and no processing should be required if it is correct. It can be used to check that the correct amount was deducted on Agresso.

If there are any problems with it, contact the telephony group for assistance.

Accounts with basic phones can be set up for a period of 1 year. Accounts with smartphones are set up for a minimum of 18 months

Please see below for the current call charges.

 Transferring on and off the account 

Transferring on and off the account

  • It is possible to both transfer a private number on to the DCU account and to transfer a DCU number off the account.
  • To transfer a private number onto or off the DCU account from/to the same network, use the Transfer Form.
  • To transfer a private number onto or off the DCU account from/to a different network, use the CAF Form.
  • For assistance in completing these forms please log a ticket on the ISS online system.
 Mobile Device Security 

How to protect your Smart Phone against Unauthorised Access

  1. When using GPRS or internet from your mobile, do not browse un-trusted sites or download applications or contents unless you are sure about its trustworthiness.
  2. Always use those applications that are certified and secure, checking downloaded apps for security certificates.
  3. Bluetooth Applications should always be in “Switch OFF” mode, when not in use, or try and be on “Invisible Mode” if required on a regular basis.
  4. Do not ever accept any file from unknown sources via Bluetooth.
  5. Do not entertain any message, with Links to a website. Never click on them, just simply delete them.
  6. Take heed of these simple tips and tricks and protect your mobile from getting hacked.

Setting Passcode on your iPhone

As with all mobile devices the minimum protection that ISS recommend would be the setting of your four digit PIN or Passcode. This protects your phone from unauthorised usage and most importantly prevents unauthorised access to your private information. In the case of the iPhone, a security Passcode is not set by default. To enable this feature please follow these simple steps.

  1. Click the Home button to bring up the main menu
  2. Click on Settings
  3. In the Settings screen click on General
  4. In the General screen click on Passcode Lock
  5. This will open the Set Passcode screen. Enter a memorable 4-figure code and re-enter it when prompted
  6. You will now be at the Passcode Lock screen. You can change when you are prompted to enter the Passcode. The default setting - Immediately - means you will be asked to enter it as soon as your start using the iPhone. But you can change the setting so that the prompt appears after a certain period of use
  7. Press the Home button to return to the main menu.

Setting the Passcode on your Android mobile phone

  1. Tap the Apps icon bring you to all of your applications.
  2. Tap settings.
  3. Tap Location and Security.
  4. Here you can choose to “Set up a screen lock”.
  5. You have a choice of pattern, PIN or password.
  6. When you set this up you will return to the previous menu.
  7. Here you can also “Set up a SIM card lock”
  8. Tap back out of security settings and lock the phone.
  9. Enter your pattern to unlock the phone.
  10. After a reboot enter your SIM pin when prompted.
 Rates 

Call rates:

For land line and mobile call charges please click here.

Data rates:

The current tariff list is available at : http://www.dcu.ie/iss/telephones/telephone-call-charges.shtml.  1/2 GB download is usually enough for most users, however users should use the built in device monitor/app to ensure that they do not go over these rates. & Where applicable DCU and the current service provider recommend the use of local wi-fi connections to save on data usage.

 Faults 

Faults

Repairs: There is a repair service available on the account with the current services provider.  Mobile devices that are within the contract period, and within warranty if it has a manufacture defect, will be repaired free of charge.  However, a phone that is out of warranty or has any type of customer damage, eg. Cracked screen or water damage, is not covered under the DCU account.  It is the user’s responsibility to contact the repair provider directly.  
There is no DCU group insurance cover.

For further information on the repair process click here.

The repair process can take up to 10 days.

 
 Call Charging 

Call Charging

 Landlines 

Ring Master

The telephony services section of ISS is responsible for administering the call charging system for all calls from the University. The system currently in use for this is called Ringmaster.

Ringmaster Image

The Ringmaster system monitors the duration and destination of all outgoing calls. The charging table then calculates the charge for each individual call. This is a basic charge and does not include the VAT and fixed charge. These are added during processing at a later stage by the finance department.

Reports are automatically generated on a monthly basis and sent to the head of each school/unit. This provides a list of the extensions within each school/unit and the basic call charge for each extension. At the same time a summary is sent to the finance department, they add the Vat and the fixed charge, and use the Agresso system to make inter-departmental transfers for the relevant amount.

If required, it is possible to provide more detailed reports. This can include reports within a set period, detailed reports for a particular extension, lists of extensions included within a particular department, etc.

For more information on any of this, to request a report or to update any of the information on the department lists, please contact us.

 Mobile Phones 

Mobile Phone Rates

You can find our mobile phone charges details below

Mobile Account Rates

 
 Ordering Telephone Equipment 

Ordering Telephone Equipment

New Telephone lines or handsets may be ordered using this form

 
 

DCU All Hollows Campus

Welcome to the Telephony services section of ISS. ISS Telephony services are responsible for all telephone related issues throughout the campus.

If you need help with, or information on, any of the following, please click on the appropriate link on the right. If these pages do not answer your query, then please please contact us.

Landlines
Avaya 1608 IP Phone

Avaya 1608 IP Phone

Avaya 1608 IP telephone handset Standard Functions
Avaya 1608 IP telephone handset
  • Access voicemail
  • Transfer calls
  • Forward calls
  • Conference Calls
Avaya 1608 IP Telephone User Guide

User Guide - Click on image to enlarge

Click on image to enlarge - Avaya 1608 IP Phone

Avaya 1608 IP Telephone Voicemail

Avaya IP phone voicemail

You should be provided with a temporary password for your voicemail when your phone is initially set up. If not, or you no longer have it, please log a ticket with ISS at iss.servicedesk.dcu.ie to request it.

To change your temporary voicemail password.

  1. Press the Voicemail/message button
  2. Login using the temporary password, (enter the temporary password, press “Done”)
  3. Scroll down to ‘Passcode’ using the Navigation arrows – Press ‘Select’ button
  4. Enter the temporary password again, press Done
  5. You should now see the following messages on the phone screen:
       
    • Set Passcode
    • New Passcode
    • Cancel
  6. Key in the new password. It must be at least 6 digits long.
  7. Press Save
  8. Screen should briefly display the message “Changed”
  9. Press Exit to return to main screen.
Record A Greeting

Record A Greeting

  1. Pick up handset or press the Speaker button
  2. Press ‘Voicemail/Message’ button
  3. Enter your password
  4. Press Done
  5. Scroll down to ‘Greeting’ using the Navigation arrows – Press ‘Select’ button
  6. Press ‘Listen’ button to listen to existing or default recording
  7. Press ‘Record’ button to record new greeting, press ‘Stop’ to complete the recording
  8. You will need to submit the new recording to make it active,
  9. Press ‘More’ to see additional options.
  10. Press ‘Submit’ to make the new greeting active.
  11. Hang up or press the ‘Phone/Exit’ button to exit when complete.
Listen to a message

Listen to a message

  1. Pick up handset or press the Speaker button
  2. Press ‘Voicemail/Message’ button
  3. Enter your password
  4. Press Done
  5. Press ‘Select’ to listen to messages.
Access the voicemail from an external number

Access the voicemail from an external number

  • Dial (01)-7008040
  • You will be prompted for your extension number and password.

 
 Mobile Devices 

Mobile Devices

ISS is responsible for administering the main DCU mobile phone account. They are the point-of-contact between the mobile phone supplier and DCU and provide support in setting up new accounts, transferring on and off the account, facilitating upgrades, etc. Outside of ISS service hours DCU staff may report a mobile phone lost or stolen to the current service provider..

 Setting up a new Mobile Device Account 

Setting up a new Mobile phone account

  1. Please click here to access a list of charges for handsets which are currently available on the account (you will need to login with your DCU staff login details to access this list). Alternatively log a call on the On-line servicedesk system and the file will be emailed to you.
  2. Select the handset that you wish to order.
  3. log a ticket at https://iss.servicedesk.dcu.ie, cc your department head, detailing the following:
       
    • User name
    • Department
    • Full Billing address (including department head if necessary)
    • Cost code for payments
    • Handset required
  4. The phone will be ordered and delivered directly to the billing address supplied.
 DCU Apps - Email Configuration 

DCU Apps - Email Configuration

ISS recommend that you use the official Gmail app for your DCU Apps email account.

Gmail is built on the idea that email can be more intuitive, efficient, and useful. Receive your email instantly via push notifications, read and respond to your conversations online & offline, and search and find any email.

See below for instructions on setting up your DCU Apps email on your mobile phone or tablet. The device types below are supported for DCU Apps email, calendar and WiFi.

To configure your device to the Eduroam network please click here

 Config DCU Apps on iPhone 

DCU Apps Email on iPhone

You can download the official Gmail app for iPhone or iPad by clicking on the button below.

Click on this button to visit the App store to download Gmail for your iPhone or iPad

Once you have installed the Gmail app on your iPhone or iPad:

  • Open the official Gmail App
  • Enter your DCU email address and password
  • Login

Follow the same steps to install any of the other apps from the Google Apps offering.

 Config DCU Apps on Android 

DCU Apps Email on Android

The first step to take with a new Android device is to install the Google Apps Device Policy to encrypt your device.

To download and install the Google Apps Device Policy please click on the button below.

Click on this button to visit the Google Play store to download Google Apps Device Policy for you Android device

Once you have downloaded and installed the GoogleApps Device Policy follow the on screen instructions.

When prompted for a username/eMail address and password, use your DCU username/eMail address and password. (eMail address & password are not the same)

You will be prompted to enter a 4 digit code, choose a code that you will remember as you will be asked for this code every time you power up your device.

When encryption has finished, restart your device. Go to Settings and then Sync Settings. Tic all apps you wish to sync and then Next to complete the process.

 
 Upgrade procedure 

Upgrade procedure

  1. Please click here to access a list of charges for handsets which are currently available on the account (you will need to login with your DCU staff login details to access this list). Alternatively log a call on the On-line servicedesk system and the file will be emailed to you.
  2. Select the handset that you wish to order.
  3. Send an email to https://iss.servicedesk.dcu.ie, cc your department head, detailing the following:
       
    • User name
    • Mobile number
    • Handset required 
  4. The phone will be ordered and delivered directly to the billing address supplied.
 Payment procedure 

Payment procedure

On a monthly basis, Vodafone send a spreadsheet to the DCU finance department which contains a total spend for each handset/account.

Finance pays the total to Vodafone from a central account.

Using the details on the spreadsheet, DCU finance use Agresso to deduct the relevant amount from each individual department to refund the central account.

The user/department head will also receive a paper copy of the invoice on a monthly basis. This is for information purposes only and no processing should be required if it is correct. It can be used to check that the correct amount was deducted on Agresso.

If there are any problems with it, contact the telephony group for assistance.

Accounts with basic phones can be set up for a period of 1 year. Accounts with smartphones are set up for a minimum of 18 months

Please see below for the current call charges.

 Transferring on and off the account 

Transferring on and off the account

  • It is possible to both transfer a private number on to the DCU account and to transfer a DCU number off the account.
  • To transfer a private number onto or off the DCU account from/to the same network, use the Transfer Form.
  • To transfer a private number onto or off the DCU account from/to a different network, use the CAF Form.
  • For assistance in completing these forms please log a ticket on the ISS online system.
 Mobile Device Security 

How to protect your Smart Phone against Unauthorised Access

  1. When using GPRS or internet from your mobile, do not browse un-trusted sites or download applications or contents unless you are sure about its trustworthiness.
  2. Always use those applications that are certified and secure, checking downloaded apps for security certificates.
  3. Bluetooth Applications should always be in “Switch OFF” mode, when not in use, or try and be on “Invisible Mode” if required on a regular basis.
  4. Do not ever accept any file from unknown sources via Bluetooth.
  5. Do not entertain any message, with Links to a website. Never click on them, just simply delete them.
  6. Take heed of these simple tips and tricks and protect your mobile from getting hacked.

Setting Passcode on your iPhone

As with all mobile devices the minimum protection that ISS recommend would be the setting of your four digit PIN or Passcode. This protects your phone from unauthorised usage and most importantly prevents unauthorised access to your private information. In the case of the iPhone, a security Passcode is not set by default. To enable this feature please follow these simple steps.

  1. Click the Home button to bring up the main menu
  2. Click on Settings
  3. In the Settings screen click on General
  4. In the General screen click on Passcode Lock
  5. This will open the Set Passcode screen. Enter a memorable 4-figure code and re-enter it when prompted
  6. You will now be at the Passcode Lock screen. You can change when you are prompted to enter the Passcode. The default setting - Immediately - means you will be asked to enter it as soon as your start using the iPhone. But you can change the setting so that the prompt appears after a certain period of use
  7. Press the Home button to return to the main menu.

Setting the Passcode on your Android mobile phone

  1. Tap the Apps icon bring you to all of your applications.
  2. Tap settings.
  3. Tap Location and Security.
  4. Here you can choose to “Set up a screen lock”.
  5. You have a choice of pattern, PIN or password.
  6. When you set this up you will return to the previous menu.
  7. Here you can also “Set up a SIM card lock”
  8. Tap back out of security settings and lock the phone.
  9. Enter your pattern to unlock the phone.
  10. After a reboot enter your SIM pin when prompted.
 Rates 

Call rates:

For land line and mobile call charges please click here.

Data rates:

The current tariff list is available at : http://www.dcu.ie/iss/telephones/telephone-call-charges.shtml.  1/2 GB download is usually enough for most users, however users should use the built in device monitor/app to ensure that they do not go over these rates. & Where applicable DCU and the current service provider recommend the use of local wi-fi connections to save on data usage.

 Faults 

Faults

Repairs: There is a repair service available on the account with the current services provider.  Mobile devices that are within the contract period, and within warranty if it has a manufacture defect, will be repaired free of charge.  However, a phone that is out of warranty or has any type of customer damage, eg. Cracked screen or water damage, is not covered under the DCU account.  It is the user’s responsibility to contact the repair provider directly.  
There is no DCU group insurance cover.

For further information on the repair process click here.

The repair process can take up to 10 days.

 
 Call Charging 

Call Charging

 Landlines 

Ring Master

The telephony services section of ISS is responsible for administering the call charging system for all calls from the University. The system currently in use for this is called Ringmaster.

Ringmaster Image

The Ringmaster system monitors the duration and destination of all outgoing calls. The charging table then calculates the charge for each individual call. This is a basic charge and does not include the VAT and fixed charge. These are added during processing at a later stage by the finance department.

Reports are automatically generated on a monthly basis and sent to the head of each school/unit. This provides a list of the extensions within each school/unit and the basic call charge for each extension. At the same time a summary is sent to the finance department, they add the Vat and the fixed charge, and use the Agresso system to make inter-departmental transfers for the relevant amount.

If required, it is possible to provide more detailed reports. This can include reports within a set period, detailed reports for a particular extension, lists of extensions included within a particular department, etc.

For more information on any of this, to request a report or to update any of the information on the department lists, please contact us.

 Mobile Phones 

Mobile Phone Rates

You can find our mobile phone charges details below

Mobile Account Rates

 
 Ordering Telephone Equipment 

Ordering Telephone Equipment

New Telephone lines or handsets may be ordered using this form